1. Introduction

At Common Trajectory, we strive to provide exceptional makeup services and customer satisfaction. We understand that circumstances may arise that require cancellation or changes to your booking. This Refund Policy outlines our procedures for deposits, cancellations, refunds, and rescheduling of our services.

By booking services with Common Trajectory, you agree to the terms outlined in this Refund Policy. Please read this policy carefully before making a booking or payment.

2. Deposits and Payments

2.1 Deposit Requirements

For all bookings, a 50% non-refundable deposit is required to secure your appointment date and time. Your booking is not confirmed until we receive your deposit.

For bridal services, larger group bookings, or services during peak wedding season (May-September), we may require a higher deposit amount, which will be clearly communicated prior to booking.

2.2 Remaining Balance

The remaining balance for all services is due as follows:

• For bridal services: 14 days prior to the wedding date
• For all other services: On the day of service before the service begins

Payment methods accepted include credit/debit cards, bank transfers, and cash (for day-of payments only).

3. Cancellation Policy

3.1 Client Cancellations

Our cancellation policy is as follows:

• More than 30 days before the appointment: Deposit is non-refundable, but can be transferred to a new date (subject to availability) within 6 months of the original date.
• 15-30 days before the appointment: Deposit is non-refundable and non-transferable. Any additional payments made will be refunded.
• Less than 14 days before the appointment: No refund of any payments made.

For bridal bookings specifically:

• More than 60 days before the wedding date: Deposit is non-refundable, but can be transferred to a new date (subject to availability) within 12 months of the original date.
• 30-60 days before the wedding date: Deposit is non-refundable and non-transferable. Any additional payments made will be refunded.
• Less than 30 days before the wedding date: No refund of any payments made.

3.2 Cancellation Procedure

All cancellations must be made in writing by email to [email protected]. The date of the email will be considered the official cancellation date.

A confirmation of your cancellation will be sent to you via email. If you do not receive a confirmation within 48 hours, please contact us by phone to ensure your cancellation was received.

4. Refund Policy

4.1 Refund Eligibility

Refunds may be issued in the following circumstances:

• Cancellation by the client in accordance with our cancellation policy (as outlined in section 3)
• Cancellation by Common Trajectory (as outlined in section 6)
• Service quality issues (as outlined in section 5)

4.2 Refund Processing

All approved refunds will be processed using the original payment method, unless otherwise agreed upon. Refunds typically take 5-10 business days to process, though your bank or credit card company may require additional time to complete the transaction.

4.3 Non-Refundable Items

The following are not eligible for refund:

• Deposits, except in circumstances outlined in section 6
• Late arrival resulting in abbreviated service time
• Services already rendered
• Missed appointments without prior notice
• Touch-up kits or products purchased

5. Service Quality Guarantee

We pride ourselves on providing exceptional makeup services. If you are not completely satisfied with your service, please take the following steps:

1. Inform your makeup artist of your concerns immediately during or immediately after your service.
2. Allow us the opportunity to address and correct any issues on the spot.
3. If the issue cannot be resolved to your satisfaction at the time of service, please contact us in writing within 24 hours of your appointment.

All quality concerns will be evaluated on a case-by-case basis. Depending on the circumstances, we may offer:

• A touch-up appointment at no additional cost
• A partial refund
• A credit toward future services

Please note that makeup preferences are subjective, and minor style preferences that were not clearly communicated during the service may not qualify for our service guarantee.

6. Cancellation by Common Trajectory

In the rare event that Common Trajectory must cancel your appointment due to unforeseen circumstances (such as illness, emergency, or extreme weather conditions), we will:

1. Notify you as soon as possible
2. Attempt to reschedule your appointment to a mutually agreeable time
3. If rescheduling is not possible, provide a full refund of all payments made, including deposits

In cases of extreme weather or other circumstances beyond our control that prevent us from reaching your location safely, we will work with you to find a suitable alternative such as rescheduling or, if available, recommending another qualified makeup artist.

7. Rescheduling Policy

We understand that circumstances may require you to reschedule your appointment. Our rescheduling policy is as follows:

• More than 14 days before the appointment: One reschedule is permitted at no additional charge, subject to availability.
• 7-14 days before the appointment: Rescheduling is subject to availability and a £25 rescheduling fee.
• Less than 7 days before the appointment: Rescheduling is treated as a cancellation of the original appointment and a new booking. The original deposit is non-refundable, and a new deposit will be required for the new appointment.

For bridal bookings:

• More than 60 days before the wedding date: One reschedule is permitted at no additional charge, subject to availability within 12 months of the original date.
• 30-60 days before the wedding date: Rescheduling is subject to availability and a £50 rescheduling fee.
• Less than 30 days before the wedding date: Rescheduling is treated as a cancellation of the original appointment and a new booking.

All rescheduling requests must be made in writing by email to [email protected].

8. Late Arrival Policy

We schedule our appointments to allow adequate time for each client. If you arrive late for your appointment, your service may be abbreviated to accommodate our schedule. You will be charged the full service fee regardless of the abbreviated time.

If you are more than 20 minutes late without notice, we may consider your appointment canceled, and our cancellation policy will apply.

9. Group Bookings

For group bookings (3 or more people), the following additional terms apply:

• A final count of attendees must be confirmed 14 days prior to the appointment.
• Reductions in the number of services after this confirmation will still be charged at 100% of the original booking value.
• Additional services requested within 7 days of the appointment are subject to availability and may incur additional fees.

10. Gift Certificates

Gift certificates are non-refundable but are transferable. They must be used within 12 months from the date of purchase and cannot be exchanged for cash or combined with any other promotional offers.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

12. Contact Information

If you have any questions about our Refund Policy or need to request a cancellation, reschedule, or refund, please contact us at:

We aim to respond to all inquiries within 24-48 business hours.